Nani’s Esthetics’ Massage Therapy Policies and Procedures

At Nani's Esthetics, our goal is to deliver a professional and therapeutic massage experience. The following policies and procedures are crafted to support both new and returning clients.

We understand that unexpected situations can arise in anyone's life. Factors such as car issues, traffic delays, work commitments, or project deadlines may necessitate the cancellation of a massage appointment.

To ensure a unique and exceptional massage experience for every client at Nani’s Esthetics, while respecting both your time and ours, we have established the following key policies:

ARRIVAL FOR YOUR MASSAGE
We kindly ask that you arrive 15 minutes prior to your appointment time. This gives you ample opportunity to fill out any required massage client forms (if you're a new client), change, and get ready for your session. Being on time guarantees a calm and leisurely experience. Please be aware that if you arrive late, we regret to inform our valued clients that your session might be shortened though you will still be billed for the full duration of the scheduled treatment.

LATE ARRIVAL POLICY
Unfortunately, clients arriving late will not automatically receive an extension for their appointments. Please remember that other clients are scheduled after you, and we must also consider their appointments. In exceptional cases, if our schedule allows, our therapist may provide a partial or full session; however, this is at the therapist's discretion and requires prior notification of your tardiness. The original session fee will still be applicable.

CANCELLATION POLICY
If you need to modify or cancel your appointment, please provide us with a minimum of 24 hours' notice. This allows Nani’s Esthetics to fill the available slot. Clients who frequently cancel within 24 hours (on two or more occasions) will be required to pre-pay for future services.

NO SHOW POLICY
Clients who DO NOT show up for their appointments may be required to pre-pay for future services before rescheduling.

INFORMED CONSENT
Before each massage session, we will discuss the treatment plan. During your first visit, you will receive a copy of the massage therapy policies and will be asked to sign a consent form confirming your understanding and agreement to comply with these policies. Clients who have not been seen in over a year will also need to complete this form again.

SCOPE OF PRACTICE
Massage therapy involves using manual techniques and may include additional therapies aimed at enhancing the client's health and well-being. Massage therapists do not diagnose or prescribe treatment for medical conditions and cannot address specific issues without a doctor’s supervision. Clients will be referred for diagnosis and are expected to follow their physician's recommendations.

RESPECT FOR CLIENT NEEDS AND BOUNDARIES
Our therapist is happy to adjust pressure, temperature, music volume, or focus on specific areas according to your preferences. You are welcome to wear as much clothing as you feel comfortable. Clients will be draped modestly, exposing only the area being massaged, and will be kept informed about which area is currently being worked on. Occasionally, emotional responses may arise during a massage; if this occurs, you are encouraged to express your feelings in our safe, non-judgmental environment, or you can request privacy and end the session whenever you wish. You are in control of your experience.

PROFESSIONAL BOUNDARIES
Requests for inappropriate activities will NOT be tolerated and will be considered solicitation. Such incidents will be reported to the appropriate authorities as per massage therapy policies and procedures. Clients engaging in such behavior will be unable to reschedule their appointments. Private areas of the body will not be massaged under any circumstances. Consent will be sought before working near these areas; otherwise, a professional distance will be maintained. Additionally, the lower back, hip, and gluteal regions will only be addressed with explicit consent and can be approached through draping if desired. Any sexual interaction or conversation between the client and therapist is NEVER acceptable. While an involuntary sensual response to massage may occasionally happen, it is a natural occurrence that will subside on its own. We do not provide massages to individuals under 18 years of age without the consent of a parent or legal guardian.

CONFIDENTIALITY & CONVERSATION
Conversations between our therapist and clients are kept confidential. You may choose to engage in conversation during the massage or enjoy a moment of silence; this time is intended for your self-reflection, and unnecessary chatter could disrupt the therapeutic experience. Please feel free to share any questions, comments, or thoughts that arise.

EXISTING & NEW MEDICAL CONDITIONS

Clients are required to inform the massage therapist of any ongoing medical treatments and must obtain written consent from their physician, chiropractor, physical therapist, or similar professionals before proceeding with massage therapy. Clients must also keep the massage therapist informed of any changes in their health conditions.

EATING & DRINKING
We recommend avoiding food for at least an hour before your massage and refraining from alcohol consumption. Be sure to hydrate adequately before and after your session.

CELL PHONES & ELECTRONIC DEVICES
To maintain a tranquil and soothing atmosphere, it is essential that your massage session remains free from external distractions. Please ensure that all devices are turned off prior to your appointment.

GIFT CERTIFICATES & PACKAGES

Nani’s Esthetics offers gift certificates and massage packages for those who wish to share the experience with others or plan multiple sessions. These make perfect gifts for any occasion and allow for a personalized journey towards relaxation and wellness. Please inquire at our reception for more details or to purchase.

FEEDBACK & SUGGESTIONS

We value your feedback and are always looking for ways to enhance our services. If you have any suggestions or comments about your experience, please feel free to share them with us directly or through our online feedback form. Your insights help us to continue providing exceptional service to all our clients.

CONTACT INFORMATION

For any questions or to schedule an appointment, please contact us at 902-625-0050  or email us at info@nanisesthetics.ca. We look forward to welcoming you and helping you achieve a state of calm and rejuvenation.

Thank you for choosing Nani’s Esthetics. We are committed to providing you with the highest quality of care and a truly therapeutic massage experience!

The best time to get a prenatal massage is typically during the second trimester, between weeks 13 and 27 of pregnancy. At this stage, many women experience relief from early pregnancy symptoms like nausea and fatigue, and their bodies are more adjusted to the changes. Additionally, the risk of miscarriage is lower, and the belly is usually not so large that it causes discomfort during the massage.

There are also certain massage techniques that should be avoided during pregnancy. Deep Tissue, Hot Bamboo and Hot Stone Massages are generally NOT recommended, as they may be too intense for a pregnant woman's body. It's important to prioritize the safety and comfort of both the expectant mother and her developing baby. Instead, prenatal massages are specifically designed to provide a relaxing and safe experience during pregnancy. These massages focus on reducing stress, relieving muscle tension, and improving overall well-being. Techniques used in prenatal massages are gentle and cater to the unique needs of a pregnant woman, such as alleviating lower back pain, improving circulation, and reducing swelling. Always consult with a qualified massage therapist who has experience with prenatal care, and make sure to discuss any concerns or specific areas of discomfort before beginning the session.